Hekmaa is a platform that connects people with their preferred restaurants through mobile and web applications. Using Hekmaa, you can order food for delivery or take away, and book your table at your favorite restaurant.
Hekmaa has a user-convenient dashboard. All you need to do is to enter your location, find restaurants in your area, choose a restaurant, and place an order or reserve a table.
Placing an online order via Hekmaa is simple.
Your order is placed now. Wait for confirmation from the restaurant. After confirmation, your order will be delivered at your place within the specified time.
For booking a table at any restaurant, you need to choose a restaurant first. After deciding where to book your table at, fill out the asked details including date, number of guests, time of visit, name of guest, email and phone number. After submitting the details, wait for confirmation from the restaurant.
Once you have submitted your details, you need to wait for the confirmation. The confirmation is done within five minutes of the booking.
Upon each order placement, your details are sent to restaurants for confirmation, and upon confirmation, the restaurant will deliver food to your preferred location.
Yes. Creating an account on Hekmaa platform is mandatory before checking out. You cannot proceed with the order placement without creating any account.
Clicking on the “create account” tab on the top right of the navigation bar on the home page and submit your details. You are ready to go.
Once you have created your account on Hekmaa, you don’t need to provide details again and again, as your information would be saved. Hekmaa account provides you with an easy access to your order details, and through order referral system, you can earn awards by sharing a specific code with your acquaintances.
The system with provide you with an alternate link to follow and reset your password once you have forgotten it. What you have to do is to click on the “forgot password” tab, enter your email and wait for the email from the system.
As we are conveniently accessible online, we are available 24/7 to entertain all your orders and queries at any time.
Through the “All Restaurants” tab on the navigation bar at the top of the page, you can have a look at the entire list of featured restaurants, check their details and select the one you want to order food from.
You can pay online using Debit/Credit card, JAZZ Cash and Easy Paisa (Telenor). Another option to pay is through cash on delivery.
Delivery costs are the charges involved for the delivery to your place. Delivery costs vary from restaurant to restaurant.
Normally, an order consumes 40 to 45 minutes in delivery. However, the time may vary depending upon several factors such as the size of the order and the location of your destination.
If there is some issue from the restaurant’s side and delivery gets delayed more than 30 minutes of the promised time, you can cancel it. You can also cancel your order within 5 minutes by calling directly to the customer care. Your order cannot be cancelled later.
All of the deliveries are solely handled by the restaurants and they manage the delivery of the food as well.
The cost of each delivery varies, as it depends upon the distance travelled by the rider. For longer distances, the rates are higher and restaurants usually charge extra in such cases.
current office location is “Ofﬁce number 3,
4th ﬂoor, Al Haﬁz Trade Center 110, Link Road Model Town Lahore".
With Hekmaa, you can order any type of meal at any time, including:
You can find Hekmaa on Facebook, LinkedIn and Instagram via the following profile links:
can find it through our advance restaurant discovery feature, that will allow
you to explore the restaurant’s profile as well.
Hekmaa network enables users to communicate within the
extensive food network, which allows like-minded foodies to discover
new eateries through
photographs shared by their
There are some restaurants having minimum order
requirements and they do not accept any orders below a certain amount.
replacement or refund will be provided without the restaurant’s permission.
you have any complaint, with respect to the order, you will be required to
share the proof of the same before any resolution can be provided.
will not be entitled to a refund in case the instructions placed along with the
order are not followed in the right manner.
All the refunds are processed in the same manner as they are received,
unless these have been provided to you in the form of credits. The refund
amount will reflect in your account based on respective bank’s policies.
on your user name at the top right of the navigation bar and you will see a
dropdown bar. Click on “My Order” on the top of the dropdown menu and you will
have access to your order history.
The drop-down navigation include the following:
Upon clicking on it, you would have access to your
online balance and the recent transaction history, including date, transaction
id, description, type and the transaction amount. You can also view the past
Clicking on it, you will have access to the complete
details of all your table reservations, the upcoming, the past and the
cancelled ones. You can also make another booking if you want, from here.
Every time you refer a
friend who's never tried Hekmaa food, we’ll give you valuable points in credit
to spend on the site.
You’ll be provided with a specific URL, which you can
share with your friends and family via email or social network.
You can view your referral summary and the points
earned against each reference. The active, inactive invites, and the total
number of invites you have sent.
Upon clicking on it, you shall be taken to a complete
list of all the restaurants in your area. You can choose a restaurant of your
You can join our newsletter located near the footer of
the main page. Just enter your email address and click on the “subscribe”
Yes. You need to provide the complete details of the
guest, including their name, email address and contact information.
Click on “order online” on the top of the navigation.
You’ll see the ratings in stars, right below the picture and name of each
restaurant in the list. Those that are not rated by any customer would be
listed as “not rated” in the list.
You need to arrive 15 minutes in advance of the
scheduled booking time. In case of late arrivals, the restaurant reserves the
right to cancel your booking and allot the table to other people.
The cash can only be consumed on Hekmaa platform and
the full amount of reward can be consumed only if it reaches to PKR 1000. The
amount needs to be consumed within 1 year and gets expired after it.