The policy describes the following:
* Different areas where user privacy is concerned.
* The obligations & requirements of the users, the website and the website owners.
* The way this website processes, stores and protects users’ data.
The website and its owners ensure a proactive approach towards fulfilling the user-end privacy requirements, taking actions on all the vital steps to protect the users’ privacy whenever they visit the website. Hekmaa website completely complies with all the national laws and requirements of user privacy.
The usage information we require and its collection mechanism
Whenever you order something from us or use our website, fill out any customer survey or form, we collect your personal information. We keep a record of the website usage information using cookies. Hekmaa (“the company”, “we” or “us”) collects different types of information regarding the website users that includes:
§ Your personal information that helps us identify the related person using a particular data set. Any information that is made anonymous is not considered and can no longer be used to identify a particular person.
§ Information regarding your internet connection
§ Information regarding your device or the equipment you use to access our services
§ Your website usage details
§ Directly, whenever you enter your information on your website; and/or
§ Automatically, whenever you navigate through our website. This includes your usage details, IP addresses and the information collected through cookies using other tracking technologies.
How we utilize the collected information
We use the information we collect to understand our users even more, in various aspects, such as what features they like, how they use our website etc., and use this information to improve our content and offerings, enhance their website experience and personalize the website according to the information they provide. The information collected is thus utilized to:
§ Respond to user queries
§ Diagnose technical problems.
§ Keep a track of your preferences and the services availed by you with our network
§ Enable us to show you relevant ads
§ Generate and review data reports and identify particular data patterns based on user’s behavior
§ Provide you with customer support
§ Notify you about changes to our services
§ Provide you with policies about your account
§ Carry out our obligations from any contracts entered into between you and us, such as your billing and collection information
§ Contact you about our good that you might find interesting
If you have any concerns
about the information you share with us, we do not disclose your personal
information to fulfil any of our intended purposes without your consent.
General Information Disclosures
We would require to disclose your information to advertisers/service providers and other third-parties that are bound by obligations to support our business, while keeping your information confidential and using it solely for the purpose we disclose them. The information can be shared with third parties for advertising purposes, to send updates regarding their promotions to you, only if you have shown your consent. However, these third parties are bound to sign the legal formalities first, regarding the confidentiality of your personal information. Your information can also be shared to meet the purpose for which you have provided it, or any other purpose, specified by us to you.
Upon your consent, we may share your information with service providers, or outside vendors, for fulfilling numerous purposes such as reaching you out regarding any of our offerings that you might be interested in, push notifications on your mobile device on our behalf, and communicating you via email. There are some of our databases and products hosed by third party service providers. Your information is shared with these vendors only to let them carry out their services effectively.
In any case, if you choose to interact with the social media features of our services, such as liking any of our services via Facebook or Instagram, or use your social media credentials for accessing any of our website functionality, we may collect the information regarding your use of services, and for offering you with an enhanced experience on our website.
Payment Card Information
To proceed with some of our services, such as making reservations and payments at certain restaurants, we may require your payment card information. You share your consent explicitly, regarding sharing of your information with other restaurants and other third-party payment processors, whenever you provide us with your payment card information.
Other details are mentioned as below:
§ We provide your payment information including your card number and expiration date to third-party payment providers and the restaurant application, whenever you use your payment card to proceed with table reservation using our website.
§ Your payment information is provided to third party payment providers whenever you decide to provide your card information through our restaurant payment services. These parties may then save your payment card information so that you can use it in future as well.
We may use third-party web analytics, such as Google Analytics on our website. The information collected by this technology will be directly disclosed to or by these providers, to let them determine the usage of our website by users. You may opt-out of Google Analytics cookies from your browser, if you don’t want Google Analytics to save or use your information.
Choices about how we use and disclose your information
We make sure you are provided well with choices and preferences related to the information you provide to us. Your browser can be however set to refuse the acceptance of particular browsing cookies, or to provide you with alerts regarding the cookies that are sent to you. Please note that if you refuse or disable the cookies, some parts of our service may not accessible to you, or may not function properly. Any of your personal details are not shared with third parties or advertising agencies.
Whenever you create an account with us or sign in, you are choosing to get emails from restaurants and Hekmaa itself. In any case if you want to change it, you can manage your email preference and unsubscribe the instructions in email messages. However, you cannot unsubscribe from receiving certain privacy, legal, service, cookies or administrative policy from Hekmaa.
Accessing or making changes to the personal information
If, in any cases, you want to review, edit or delete your information, or even permanently delete you account, you need to contact team Hekmaa, using our contact information at the contact page. However, if you want to remove your contributions as a user on our website, the copies of your user contribution may still be viewable in the archived pages or cached pages, or the information might have been copied by other users of our website. Our terms and conditions govern all the details regarding proper access and use of information. We take steps accordingly to record the information you provide to us. You are, at any time, allowed to make changes to that information, or if you want something to be deleted, you may request us to delete that particular information that is irrelevant or inaccurate.
For maintaining data security, we have taken the right measures and implemented several procedures to prevent unauthorized access to your information, considering its sensitivity. All of the third-party payment processors are validated first as compliant with the payment card industry standard. We assume no responsibility for your information disclosure due to transmission faults, unauthorized access, or anything that is not under our control. You need to keep your information confidential and not to share your personal account information with anyone.
The permissible age for using these services is 18, under the applicable local laws. Anyone under the permissible age is not entitled to use our services and we do not collect information from such users. In any case, if we come to know anyone making use of our services is under the permissible age, we have the authority to suspend the account and delete the related information as soon as possible. If you know any one making use of our services under the permissible age, feel free to contact us at: email@example.com
Third party links and services
The website may use services that redirect to third-party websites and if you make sure of these services, your information is collected and processed by these parties for future reference. Please note that we are not responsible for the policies and content of the third parties that are linked to our services. We do not make any representations regarding the third-party services and our policy does not cover the information that you send over to these parties. Therefore, we highly recommend you to go through the privacy policies of these restaurants on your behalf.
What the defined purposes are
You can find the information regarding the purposes of collecting information below:
Any information that you provide to us while contacting our customer support for acquiring information regarding anything or submitting any issue you face is stored by us for reaching you out in case of any problem you face during the order placement or delivery process. The personal data may vary depending upon the reason of contact. For further improving your experience and our services for you, we store the communication in your account. The information you provide is managed to fulfil contractual obligations and better the food ordering process for you.
Ordering and delivery process
After you place any order with us, we assign the order to your account after checking out if you are a guest or a verified customer. We manage the back-end processes of food delivery processing effectively and transfer your order to the concerned restaurant. Meanwhile, we keep checking the status of the order till it has been delivered to you.
Security and protection
E-Mail Marketing and Advertising
We keep sending you different discount offers and coupons via email and conduct various polls and surveys. This lets us refine and improve our serv ices for you and keep you informed about our offerings. In any case, if you do not want to receive our promotional and advertising emails, you can opt out of them by clicking the unsubscribe button or sending a request email at: firstname.lastname@example.org
At any time when we feel to make changes to the policy, we reserve the right to reflect changes in law, data collection practices, technology advancements and our services. If you want to keep yourself updated, please check this page frequently. The use of any information that we collect is subject to this policy and if we make any changes to this policy, we’ll keep you informed by posting them here. You need to review the changes very carefully and you can demonstrate your consent to these changes by the continued use of our services that follow the newly made changes.